RelieveRX Pain Medication Management – Patient FAQ

Start Date Alignment - I have Medications with different start dates. How can PMC help?
PMC Pharmacy specializes in aligning all of the Patient’s Medication start dates to facilitate one delivery every thirty days. Every package comes with information about the Patient’s start dates, how long the Medication will last, and if they can expect to have another package delivered the next month (or if this package is the last one on the schedule).

Insurance - Does PMC accept Insurance Plans?
Most forms of insurance accepted. Including Workers’ Comp, Auto Claims, Veterans Administration and most Medicare Part D Plans. Call for details.

Workers’ Compensation - Does PMC Pharmacy accept Workers’ Compensation Patients?
Yes, PMC has contracts with ALL Workers’ Compensation organizations.

Cost for the Service - Does PMC Pharmacy charge for their services?
No, PMC does not charge the Patient for this service.

Co-Pays - Are co-pays the same at PMC as at any other Pharmacy?
Yes, copays are dictated by insurance companies and are therefore the same cost to the Patient.

Delivery Schedule - How fast can PMC Pharmacy get my Medications?
For existing Patients, PMC may be able to get Medication to you as early as next day. For new Patients, please get a temporary 7-day prescription from your Physician and they will send PMC the order with an advanced eighth-day start date. This will allow PMC time to verify insurance and handle Prior Authorizations, etc…

Travel - I travel occasionally. Can PMC Pharmacy still help?
Yes, PMC has a number of Patients who travel occasionally and require delivery to a different address. Please let PMC know where the package should be sent and those accommodations may be able to be made.

Early Medication Shipment – Can my Medication be delivered prior to the start date?
PMC does not grant early delivery requests to Patients; however, if you need Medication early due to travel etc., please have your Physician contact PMC. PMC Pharmacy will only dispense Medications early when given approval by the Practice.

Medication Availability - Will PMC Pharmacy have all of the Medications I need?
Yes, PMC Pharmacy works closely with our suppliers and your Physician to ensure you receive all of your Medications, every month.

Adverse Effect Medications – Does PMC Pharmacy provide those Medications as well?
PMC carries ALL Medications that a specialist who treats pain symptoms would prescribe.

Non Pain Related Medication – Can PMC Pharmacy provide other Medications?
PMC handles ALL Medications to treat ALL conditions (Not just Pain)… including injectables, inhalers, etc…

PRN Medications - Will PMC Pharmacy dispense PRN (As necessary) Medications before the end of the 30 day cycle?
PMC will not dispense PRN Medications prior to the end of the 30-day cycle. PMC understands that the quantity prescribed is intended to last 30 days, in conjunction with your long acting Medication.

90-Day Supplies - Can I receive a 90 Day supply of Medication?
Some Pharmacy Benefits Managers will allow our Pharmacy to deliver three-month supplies.

Future Medication Fills - If necessary, how do I stop future fills? If, for any reason, you no longer wish to receive Medication from PMC, simply notify us by phone or fax to discontinue all future orders.

Delivery – How does PMC Pharmacy deliver Medication?

• To ensure consistent therapy, Medications are either hand delivered by a PMC employed driver, or shipped via a National courier…Both to arrive the day before the scheduled start date. If special requirements are necessary, please contact PMC Pharmacy.
• PMC is not a Mail Order Pharmacy – We build personal relationships with our Patients and understand their needs. Mail Order Pharmacies typically fill Prescriptions and deliver via the US Postal Service to an unattended mailbox. PMC’s deliveries are hand packaged and monitored from the time they leave PMC to the time they arrive at their destination…where a Patient or Caregiver signs for the package.
• Shipping outside of the USA – PMC does not currently ship outside of the USA.
• There is NO COST to you for the Medication alignment service and Delivery is FREE!